How Wallet Records Fit This Policy
Our Privacy Policy separates payment references from sensitive wallet credentials. When you select DANA, OVO, GoPay or QRIS, we may record the account name, transaction reference, amount, status and time needed to match your request; we do not ask for your wallet password. Bank transfer and
-
1
virtual account records may include a bank name such as BCA, BRI, Mandiri or BNI and the reference needed for reconciliation. We also retain phone verification results, device signals and account messages when needed to secure access, resolve a receipt question or meet a lawful request.
-
2
A request to change or remove data can be sent through the 24/7 Support path, although some records may remain where required for disputes, security or local law. Wallet availability and account eligibility are handled where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.